20221220 英文課上台

Role:

A: Supervisor (Morgan)

B: Engineer (Mavis)

A: Mavis, do you have a minute? I have some questions for you.

B: Yes, Sure. What happened?

A: This morning I received an email from APPLE, and they said we are not a professional ODM company.

Our car amplifier sample can't meet their requirements and the specification is totally wrong.

They are not satisfied with our sample's audio performance, channel number, total power, and no Dolby surround.

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20221205 英文作業

英文作文

Title: Reply for answering your refund request

Dear Sir,

My name is Morgan Chuang and I'm the director of customer service team in Elytone Corp. Nice to meet you.

We obtained your refund request via the customer service system.

From your description, you said you bought a headset from our website last week and now it is broken because your five year-old kid bit it. You think we should accept your refund request because the cause is from its bad material.

I understand why you are unhappy. However, your refund request was rejected. if your product is broken under normal human operation, we can refund it or let you exchange for a new one. But in your case, it is an abnormal operation and out of our product's refund policy.

It's best for you to buy a new one to replace it. Also be careful when you use it. The good news is next Monday we have a discount event on our website. You can spend less for one on that day. I hope this information is helpful for you.

If you have any future questions, please feel free to let me know.

Sincerely,

Morgan

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